Refund policy

refund policy

at salt + stem, every order is thoughtfully handcrafted and carefully packed to ensure it arrives beautifully.

due to the handmade, curated, and personal nature of our products, all sales are final. we are unable to accept returns, exchanges, or cancellations once an order has been placed.

if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at saltandstemsc@gmail.com. we'll gladly work with you to make it right.

please include:

• your order number
• a brief description of the issue
• photos of the product and packaging

if your package is marked as delivered but cannot be located, please contact the shipping carrier first. if you still need assistance, reach out and we'll do our best to help.

if you have questions before placing an order, we are always happy to help. please reach out at saltandstemsc@gmail.com.